Articles

Activesync Apple KOFF Outlook Webmail

• Email issues - Connection failing or delayed

  Overview You are experiencing major performance issues with email for many users. People are unable to connect or it is very delayed. Solution Check for mailboxes with large folders. These are the typ...

• Kerio Outlook Connector

  Overview Kerio Outlook Connector is a Microsoft Outlook extension that you can use to manage Kerio Connect email, events, contacts, and tasks in Microsoft Outlook for Windows. The Offline Edition (KOF...

• Sharing Email Folders in Kerio Connect Client

  Overview You want to share a folder with other users or groups within Kerio Connect to allow them to view or manage the emails within. You require guidance on how to enable this sharing.   Solution As...

• Sharing Contacts, Notes, and Task Folders in Kerio Connect Client

  Overview You want to share a folder with other users or groups within Kerio Connect to allow them to view or manage the Contacts, Notes, or Tasks within. You require guidance on how to enable this sha...

• Displaying or Hiding Shared Folders within Kerio Connect Client

  Overview Another user has shared a folder of content with you, and you require guidance on how to display or hide it within your Kerio Connect Client.   Solution Once a resource folder has been shared...

• Contacts in Kerio Connect

  Overview Contacts represent the various individuals or businesses that a user might need to interact with and contain all relevant contact information for that party. By organizing all relevant inform...

• Unable to Import Apple Format Contacts(.abbu) or Calendars(.icbu) Archives

  Overview A user has exported their contacts or calendar using Apples native Contact or Calendar application into contact archive (.abbu) file or calendar archive file (.icbu) formats as local backups....

• Moving a Public Folder to a User's Inbox

  Overview You want to move a folder along with its subfolders from the Public Folders to the Inbox of a user under the same domain in Kerio Connect.   Solution A public folder and/or its subfolders can...

• Outlook AutoArchiving does not work for email in folders other than Inbox

  Overview You've set up KOFF on an Outlook client that supports AutoArchiving and the account has data that's not being archived when AutoArchiving is run on the entire mailbox. Only the items inside t...

• Outlook search not working: "Search index is offline"

  Overview After installing or updating KOFF (Kerio Outlook Connector Offline Edition), you may notice the Outlook search feature stops working and you receive the notification Search index is offline: ...